Q: How can I obtain samples?

A: As most of our products are high-value items, we do not provide free samples. If you require samples for evaluation, we kindly request you to cover the sample and courier freight costs. Samples will be dispatched upon receipt of payment. If you do not have a courier account, we can arrange for our courier to collect the samples from our company, with the samples charge and courier cost to be borne by you.

Q: What shipping options are available?

A: We accept ocean shipping, air transportation, as well as courier services such as DHL, FedEx, UPS, TNT, EMS, and Postal services.

Q: How much will the courier freight cost for samples?

A: Courier freight is determined by factors such as quantity, weight, carton size, and your location.

Q: How can I access your price list?

A: Kindly provide us with your email address along with your requirements and order information to receive our price list.

Q: Can we have our logo or company name printed on your products or packaging?

A: Yes, logos and imprints can be silk screen printed on our products. The minimum quantity for silk screen printing is 1000 units per logo. For custom design packaging with your logo and company name, the minimum order is 2000 units per model. Please send us the artwork in AI or CorelDraw formats via email.

Q: How do I place an order?

A: Please send your purchase order via email or request a proforma invoice from us. When placing an order, we require the following information: shipping details, product information, delivery time, freight payment method, and forwarder's contact details if applicable.

Q: Can you arrange transportation for us?

A: Yes, we can arrange transportation via express, sea, or air.

Q: How will the products be shipped to us?

A: Samples and bulk orders can be shipped via express or air, while large quantities can be transported by ocean container. The shipment method depends on the client's preference and factors such as quantity, weight, volume, transportation method, and destination.

Q: What are your usual payment terms for orders?

A: For sample orders, we accept T/T in advance. For quantity orders, we prefer a 30% deposit via T/T, with the remaining 70% balance settled before dispatch.